So come and be the Change: Create real impact by delivering round-the-clock, holistic care to communities across India.
Job Title:
Care Specialistwill be acting like a patient or member service delivery partner.
Job Summary:
The role is responsible for managing a high volume of inbound and outbound calls, for onboarding customers, resolving queries, marketing and converting leads/inquiries into paid home care services. This role requires excellent communication skills, problem-solving abilities, and a commitment to patient satisfaction.
Key Responsibilities:
- Handle Inbound and Outbound Calls: Manage large volumes of calls/messages in a timely and professional manner, following communication scripts when necessary.
- Service Promotion: Inform customers about new products, services, and policies, and seize opportunities to upsellwhen appropriate.
- Coordination: Work with other patient service suppliers/partners, doctors, caregivers and other professionals to relentlessly improve patient services.
- Customer Inquiry Resolution:Respond to customer questions and concerns about products, services, or policies, providing accurate and satisfactory answers.
- Social Media:Support company's social media handles to generate sales and engagement
:::: IMPORTANT ::::
1- Resume _incl LinkedIn profile_
(preferably outlining how you would pitch Care247’s services to a potential lead)
Qualifications:
- Education: Healthcare /medical or related Graduation; Excellent communication skills in English, conversational skills in Hindi, any other regional language additional education or certifications in customer service or related fields are a plus.
Skills:
- Excellent verbal and written communication skills.
- Solid active listening and problem-solving abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Customer focus and adaptability to different personality types.
Working arrangement:
- Environment: Remote; May require night or weekend shifts depend
📌 Healthcare Specialist (India)
🏢 Care247
📍 India