Kokokiwi is looking for an Operations Admin to manage daily operations and coordinate between different teams including IT, Sales, Customer Support, and Driver Operations.
Responsibilities:
- Coordinate with IT team regarding app issues, updates, and current requirements.
- Coordinate with Sales team for onboarding and operational support.
- Monitor customer complaints and support tickets.
- Follow up on pending tasks with different departments.
- Maintain operational reports and records.
- Assist in KYC verification and document management.
- Monitor daily business activities and service quality.
- Prepare daily and weekly updates for management.
- Handle escalations and ensure timely resolution.
- Support overall administrative and operational activities.
Requirements:
- Graduate in any field.
- Good communication and coordination skills.
- Ability to handle multiple tasks and teams.
- Problem-solving mindset.
- Prior experience in operations, administration, customer support, or coordination is preferred.
Key Skills:
- Administration
- Operations Coordination
- Team Communication
- Excel & Google Sheets
- Reporting & Documentation
- Customer Support Coordination