Responsibilities:
- Configure and support SAP CRM solutions.
- Work on CRM Quote-to-Cash (QTC) business processes.
- Handle CRM Services, Pricing, Billing, and Partner Determination.
- Support CRM and ECC integration.
- Work on Middleware, Product Master, and Data Replication.
- Manage Change Requests and resolve production issues.
- Prepare Functional Specifications (FS) and support testing.
- Coordinate with business users and global teams.
- Be available for night shifts, on-call support, and weekend support when required.