Key Responsibilities
- Monitor and evaluate call quality of collection agents.
- Conduct Root Cause Analysis (RCA) and identify process improvement opportunities.
- Ensure adherence to quality parameters and compliance standards.
- Provide feedback and coaching to improve agent performance.
- Prepare quality reports, scorecards, and MIS.
- Coordinate with operations to drive quality improvements.
- Handle quality audits and ensure process excellence.
Eligibility
- Any Graduate.
- 3-6 years of experience in Domestic Banking Collections.
- Experience as a Quality Analyst or Quality Supervisor.
- Strong knowledge of RCA tools and quality parameters.
- Good communication and analytical skills.
- Proficiency in MS Excel.
Preferred Skills
- Experience in call quality monitoring and audits.
- Strong analytical and problem-solving skills.
- Ability to train and mentor teams.
- Target-oriented with excellent stakeholder management skills.
Work Location: GP Road, Chennai
Pay: ₹25,000.00 - ₹29,000.00 per month
Advantages:
- Provident Fund
Work Location: In person
📌 Quality Supervisor (Chennai)
🏢 eGrove Systems
📍 Chennai
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