Hi All,

Now we are looking for Assistant Manager - CRM.

Experience:
- 5yrs

Location:
- Ambattur

The Assistant Manager - CRM is responsible for managing and supporting the telecalling team to achieve daily calling targets, generate customer enquiries, and improve conversion rates. The role involves monitoring team performance, ensuring quality customer interactions, and assisting with customer negotiations when required.
- Supervise and manage the daily activities of the Telecalling team and Field Executive.
- Ensure each Telecaller completes a minimum of 30 customer calls per day.
- Ensure BDE completes a minimum of 8 visits per day.
- Ensure to get the Despatch details from Back office Co-Ordinator on Daily Basis.
- Prepare Monthly Billing Plan and Collection Plan
- Making sure to achieve the target and collection according to the billing and collection plan.
- Monitor call quality, productivity, and adherence to company standards.
- Guide telecallers in handling customer enquiries and support the team in customer negotiations and closing potential sales.
- Track daily,



weekly, and monthly performance metrics.
- Ensure timely follow-up with prospective customers.
- Prepare daily reports on calls made, enquiries generated, follow-ups, and conversions.
- Coordinate with the sales and operations teams for smooth customer handling.

Key Responsibilities

1. Coordination and Communication

1. Manage daily schedules and updates for the sales team through conference calls, ensuring everyone is informed and aligned.

2. Daily Morning Meeting should be Conducted and enter the details in daily sheet.

3. Daily/Weekly/Monthly reports should be prepared and share it in respective group

4. Maintain minutes of meetings and share them in the respective groups for daily reference promoting transparency and accountability.

5. Facilitate effective communication channels between sales executives and other departments, ensuring smooth collaboration.

6. Follow up on pending task

📌 Assistant Manager (Chennai)
🏢 Sarvajith Infotech
📍 Chennai