Required Skills &

Qualifications :

- 4 years of experience in Zendesk implementation, SaaS consulting, customer success, or customer service technology projects.
- Proven experience delivering end-to-end Zendesk implementations.
- Solid knowledge of :

1.

Zendesk

Support

2.

Zendesk

Guide

3.

Zendesk

Explore

4.

Zendesk

Chat/Messaging

5.

Zendesk

Talk

- Experience configuring workflows, SLAs, ticketing processes, automations, macros, triggers, and reporting dashboards.
- Strong understanding of customer support and service management operations.
- Excellent English communication, presentation, and stakeholder management skills.
- Ability to engage confidently with manager-level and senior stakeholders.
- Experience gathering business requirements and translating them into scalable solutions.
- Ability to manage multiple customers and competing priorities effectively.
- Comfortable working in US and/or European time zones.

Preferred Qualifications :

- Zendesk Administrator, Support Administrator, or Zendesk Implementation Certifications.
- Experience with Zendesk AI capabilities, bots, intent routing, automation, and self-service solutions.




- Knowledge of integrations with Salesforce, HubSpot, Dynamics 365, Jira, ServiceNow, or other business applications.
- Exposure to APIs, webhooks, integration frameworks, and workflow automation tools.
- Experience working with enterprise SaaS products and customer support ecosystems.
- Familiarity with Agile project delivery methodologies.
- Experience supporting global and distributed teams.

Work Model & Shifts :

- Fully Remote Role
- Bangalore-based candidates preferred
- Open to candidates across India
- Flexible shifts aligned to US and European customer requirements
- Fixed or rotational shift schedules based on project needs.

What We Offer :

- Opportunity to lead Zendesk implementations for global enterprise customers.
- Exposure to large-scale customer experience and service transformation programs.
- High-ownership consulting role with direct client engagement.
- Career growth in Zendesk ecosystem, Customer Experience (CX), Automation, and AI-powered support solutions.
- Collaborative global work environment with exposure to US and European customers.

📌 Xoriant - Zendesk Consultant - Implementation (India)
🏢 Xoriant
📍 India