What You'll Bring to the Role-

- Advanced hands-on knowledge of Microsoft technologies, including Active Directory, Exchange, SCCM, SQL failover clustering, SharePoint and other on-premises Microsoft applications in an enterprise IT workplace.
- Strong troubleshooting skills across Windows Server and desktop operating systems.
- Experience with VMware, Hyper-V clustering and other virtualization technologies.
- Experience with backup platforms such as Veeam and Commvault.
- Working knowledge of Azure Local and Linux operating systems is an asset.
- Ability to stay current with Microsoft server tools, technologies, and platform features.
- Experience maintaining Windows servers through effective patch management using Configuration Manager and related tools.
- Proven ability to resolve support tickets, maintain knowledge articles, and contribute to problem management through to full resolution.
- At least 5 years of experience supporting internal or external clients by phone, email, or deskside.




- Experience with PowerShell.
- ITIL knowledge or certification is an asset.
- Experience working in a 24x7 technical support environment.

Education

- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

Certifications

- Windows Server Hybrid Core Infrastructure (AZ-800)- mandatory or highly preferred.
- Windows Server Hybrid Advanced (AZ-801)- mandatory or highly preferred.
- Microsoft Certified Systems Engineer (MCSE)- mandatory or highly preferred.
- ITIL Foundation Certification (v4)- nice to have.

Work Experience

- 8 to 10 years of experience in technical support, system administration, or infrastructure management.
- Experience in managed services or MSP environments.
- Experience working in a 24x7 technical support environment.

📌 Wintel Support Engineer (India)
🏢 World Wide Technology Holding
📍 India