Role & responsibilities

- Perform Security Health Check of Windows servers and other compliance.

- Perform timely Patch Management as per the Schedule.

- Perform Change Management as per the process.

- Support to all BAU [Business as Usual] calls.

- Support to raising & implementing including the Patch management CRs in the Wintel infrastructure.

- Daily BAU L2/L3 Calls Support on Windows 2003 / 2008 / 2012 Server Family infrastructure.

- The setup and maintenance of new infrastructure of Windows 2003 / 2008 / 2012 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server.

Should have relevant experience of 2 -5 years

Preferred candidate profile

- Windows OS & AD Incident/Production Management

- Installing, Configuring and Hardening of Windows 2003 / 2008 / 2012 Servers

- Installing, Configuring and Managing AD / DHCP / DNS Services.

- AD Replication monitoring and regular health checks to be performed.

- Creating Group Policies and implementation as per standard procedures.

- RAID Configurations and Disk management utilities tools.

- Perform Security Health Check of Windows servers and other compliance related activities.

- The setup and maintenance of new infrastructure of Windows 2003, Windows 2008 /2012 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server,

- Coordinating with different lines of services with SLA.

- 3rd party vendor coordination for visit and troubleshooting

- Controlled shutdown and restart of servers, services and dependencies

- Monthly check of assets against CMDB

- Daily Operating System alert handling and response

- Quarterly / half yearly password maintenance and scheduling





- Ticket Status Check and Update

- Respond to False Positive Alerts

- Incident Escalation and Progress Monitoring

- Handling Incidents reported by automated alerts and customer

- Management of IP Reservations

- Creation, Maintenance and review of operating system and application system admin accounts

- Monitoring and Maintenance of Hardware Monitoring Alerts

- Create, Delete, Modify file system

VMware Skills

- Experience on VMware ESXi 5.0, 5.1, 6.0 and on Vsphere would be preferable

- Experience in V2V, P2V, VMotion and VMware virtual center deployment & troubleshooting

- Experience of administering a complex ESXi, vCenter, VMWare

- Experience with VMWare ESXi Clustering, VMware Troubleshooting, Configuration, VM Templates, cloning, upgrades etc.

- Positive hands on Experience in diagnostics & troubleshooting of ESXi, vCenter.

- Experience on ESXi command line

- Experience in performance tuning of VMWare servers and Virtual sessions and management of servers resources between virtual machines

- Experience in backup and recovery of virtual machines and virtual servers

- Installation & administration of vCenter, ESX/ ESXi, vCenter Update Manager, VMware Vsphere

- Creating, Managing and Troubleshooting of Virtual networks, storage (SAN / NAS, NFS)





- Configuration and troubleshooting of VMotion, sVmotion, HA, DRS

- Awareness of Networks, KVM, Windows & Storage Technology

- Configuration and admin of windows cluster.

- Resource Sizing, resource management and Volume Extension.

Patching

- Managing SCCM Server for Patching and Software Deployment

- Perform timely Patch management as per the Schedule.

- Deployment of Monthly MS Fixes / Patches

- Controlled Reboot of all systems after patch application

- Removal of Patches if issues occur

- OS software installation of non mandatory patches and service packs

Change Management

- Perform Change Management as per the process.

- Change Raising to facilitate incident resolution

- Change Raising to facilitate Problem resolution

- Change Review and Monitoring

- Change Management Reporting

Problem Management

- Responsible for preparing RCA document for Severity 1 & Severity 2 calls.

- Trend analysis of Capacity and Availability report

- Trend analysis of tickets and recommendation of improvement

- Identifying problem areas and finding out ways to reduce that

Documentation

- Documenting the changes in change management.

- Document the Incident Report in Incident Management Tools

- Creating and updation of technical documentation

Antivirus

- Antivirus management

- McAfee EPO / McAfee ENS administration

- Initiate Outbreak co-ordination team

- Troubleshooting of Antivirus Definitions

- Resolution of out of date Pattern files

- Cleaning, deleting and Quarantining affected files

- Management of Performance Monitoring Alerts (false positive)

Monitoring and Logging for Security

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