Location: Delhi

- Jul 2, 2026
- Base Operations & Performance:
Operational Excellence
- Contributing towards maintenance of defined OTP levels
- Coaching and counselling allocated crew
- Attend daily crew briefings as defined in performance indicators - creating a service focus and customer delight with each crew set
- Meeting with crew post-flight to enquire about the flight and customer feedback
- Assisting in the implementation of measures to improve NPS ensuring timely corrective action
- Communicating with crew - sharing ways to provide outstanding service, grooming excellence, appreciation for acts of service on board, willingness to cooperate during exigencies etc.
- Assisting in managing crew availability as defined in performance indicators
- Assisting in conducting inquiries on discipline cases as per the defined process
- Highlighting delays in grounded crew
- Sharing appreciations and ensuring updations to crew files
- Providing objective and timely inputs as defined in the process on crew promotion, contract renewal, and probation confirmation




- Assisting with situational / operational exigencies, over and above day-to-day operations, as and when required

Safety
- Reiterating safety updates to allocated crew
- Contribution towards adherence to DGCA regulations, conformance to audits
- Escalating violations based on defined SOPs

Crew Engagement
- Ensuring attendance by allocated crew and ground teams in periodic engagement activities
- Understanding and addressal of day-to-day crew concerns - including but not limited to hotel, transport, compensation, uniforms etc.
- Monitoring inputs by crew on internal communication platforms, recommending corrective action where required

Rostering

Communication of emergency leave requests by crew
- Crew Training:
Assisting in the implementation of planned interventions
- Administration:
- Assisting in smooth operations at base and adherence to SOPs
- Liaising with intra departmental stakeholders for operationa

📌 Senior Associate (Delhi)
🏢 Air India
📍 Delhi