Job Requirements
Role Summary

The Program Manager - HDS ITR Engineering is responsible for leading the end-to-end delivery, growth, and strategic development of the HDS Inquiry-to-Remittance (ITR) Engineering portfolio. The role oversees Accessories Design Engineering and Agile & Core ITR Upgrade teams, ensuring delivery excellence (KPI Milestones), customer satisfaction, operational efficiency, and business growth while fostering a high-performance engineering culture.

Key Responsibilities

Program Leadership
- Lead the HDS ITR Engineering program across Accessories Design Engineering and Agile & Core ITR Upgrade portfolios.
- Ensure delivery excellence with focus on Quality, Cost, Delivery, and Customer Satisfaction.
- Drive execution against program KPIs including OTD, FTQ, Productivity, Utilization, and Cost of Poor Quality (CoPQ).
- Provide governance through regular operational reviews, risk management, and stakeholder engagement.

Business Growth
- Identify and pursue growth opportunities within existing customer accounts.




- Drive upselling and cross-selling opportunities by expanding engineering scope and value-added services.
- Collaborate with Sales, Delivery, and Customer Leadership to develop account growth strategies.
- Support proposal development, solution definition, effort estimation, and customer presentations.
- Develop business cases for recent capabilities and strategic investments.
- Customer Engagement
- Build trusted relationships with customer engineering leaders and key stakeholders.
- Act as the primary escalation point for delivery and technical issues. And close the actions with plan
- Drive customer satisfaction through proactive communication and value creation.
- Represent the organization during customer reviews, strategic workshops, and governance meetings.

People Leadership
- Lead, mentor, and develop multidisciplinary engineering teams.
- Build a high-performance culture focused on ownership, accountability, collaboration, and inn

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