Job Description

JOB DESCRIPTION

SECTION I: BASIC INFORMATION ON THE ROLE

Position Name

Manager - Application Lead / Assistant - Business Applications

Function

Information Technology

Line of Business

Corporate

Grade

D1

Reporting to

Functionally

Administratively

CTO

CTO

Roles Reporting into

No. of employees

Role Description

SECTION II: JOB SUMMARY

SECTION III: DO - KEY ACTIVITIES AND RESPONSIBILITIES OF THE ROLE

Perspective

Responsibility

Strategic

NA

FinancialCustomer
- Coordinate with users and internal IT teams for configurations, enhancements, and integrations.
- Assist the CTO in tracking deliverables, risks, and dependencies across systems to ensure timely completion.Internal Process/Internal Process/Operations
- Develops and maintains controls and procedures to ensure that the IT support processes are efficiently run and are effective
- Ensures that all Technical Support staff is aware of, and complies with, all IT Support, IT delivery and service management processes
- Participate in requirement gathering, testing, rollout,



and user training.

Learning & Development
- Excellent project coordination, vendor management, and reporting skills.
- Exposure to EPC or energy/manufacturing business environments preferred.

SECTION IV: DELIVER - KEY OUTPUTS / RESULTS FROM THE ROLE

Key Performance Indicators (KPI) What are the measurable indicators for the role?

Measurable Deliverables
- Internal customer satisfaction with IT support services
- Compliance to SLAs for resolving IT issues
- Adherence to the IT budget

SECTION V: DISPLAY - KNOWLEDGE & SKILLS

In this section, please mention the qualification, technical skills and capabilities which are essential to execute the role. It may be a reflection of your own qualification and skills

Qualification and technical skills required to execute the role. Please mention any functional knowledge. E.g. PhD in xyz

Qualifications
- Bachelor’s/Master’s in Engineering, Computer Science, or related fie

📌 Manager (Kolkata)
🏢 SPML Infra
📍 Kolkata