Your role:
Job Title: Application Support Engineer

In the Compressor Technique Service (CTS) division a program named Stellar has the aim to implement a recent CRM system to support the business processes of the Service to Close process of the customer centers globally. The main strategic goal is to modernize and simplify the global IT landscape and have a 360° view on our customers and assets to improve our customer satisfaction. The CTS Operations department has selected Microsoft Dynamics as a solution and the product which has been developed is called Wings.

Job description

Your key responsibilities

Application Support
- Collaborate with internal teams and vendors to escalate and resolve complex issues.
- Work with project team to validate and test fixes before production deployments in rollouts.
- Facilitate UAT sessions, perform basic debugging or assist in error log analysis.

Monitoring & Maintenance
- Perform routine maintenance tasks, including data updates, job monitoring, and health checks.
- Manage user access requests, ensuring proper role-based security.





Documentation & Knowledge Management
- Create and maintain documentation, FAQs, troubleshooting guides, and knowledge base articles.
- Log all incidents and actions taken in the ticketing system (e.g., ServiceNow, Jira).
- Log lessons learned from incidents to improve workload.

Collaboration & Communication
- Participate in incident reviews, root cause analysis, and continuous improvement efforts.
- Communicate effectively with users to understand issues and suggest enhancements to resolve functional gaps.
- Offer training or quick walkthroughs for recurring user challenges.

To succeed, you will need:
Required Qualifications
- Academic background in Computer Science, Information Technology, or a related field.
- Strong troubleshooting and analytical skills.
- Good verbal and written communication skills in English. Additional language is a plus.

Preferred Skills
- Familiarity with ticketing syste

📌 Application Support Engineer 1 (Pune)
🏢 Atlas Copco Group
📍 Pune