Key Responsibilities
- Manage day-to-day IT infrastructure operations and user support activities.
- Ensure timely resolution of incidents, service requests, and escalations within defined SLAs.
- Provide support for desktops, laptops, printers, conferencing systems, and business applications.
- Coordinate with support teams and vendors to ensure uninterrupted IT services.
- Administer Active Directory, DNS , DHCP, Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
- Manage Microsoft Defender for Endpoint and antivirus solutions and Monitor security alerts, endpoint health, and compliance status.
- Maintain software inventory and license compliance. Track software procurement, renewals, utilization, and optimization.
- Manage lifecycle of IT assets including procurement, deployment, inventory tracking, transfers, and disposal.
- Maintain IT asset records and ensure audit readiness. Conduct periodic asset verification and reconciliation exercises.
- Support LAN, WAN, Wi-Fi, VPN,
and internet connectivity infrastructure and Troubleshoot network-related incidents and performance issues.
- Coordinate with OEMs, service providers, ISPs, and technology partners.
- Support contract renewals, quotations, and procurement activities.
- Assist in IT, ISO, Security, Internal, and External audits.
- Maintain infrastructure documentation, SOPs, policies, and evidence repositories.
- Identify opportunities to improve IT service quality and operational efficiency.
- Participate in infrastructure upgrades, migration projects, and transformation initiatives.
Required Technical Skills
- Microsoft 365 Administration
- Microsoft Defender for Endpoint
- Windows 10 / Windows 11 Administration
- Active Directory, DNS, DHCP
- LAN / WAN Troubleshooting
- Firewall Administration
- IT Asset Management
- Service Desk & Incident Management
- Vendor Management
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📌 We are hiring Assistant Manager - Information Technology - Mumbai
🏢 Dr Lal Pathlabs
📍 Mumbai