Key Job Responsibilities

- Warranty Claim Management

- Receive, verify, and process warranty claims from the workshop.

- Ensure claims are submitted to the manufacturer within the prescribed timelines.

- Check that claims meet warranty terms and conditions.

- Follow up on rejected, short-paid, or pending claims.

- Warranty Policy Compliance

- Ensure dealership operations comply with the OEM's warranty policies and procedures.

- Keep updated with changes in warranty policies, technical bulletins, and circulars.

- Guide service advisors and technicians regarding warranty eligibility.

- Technical Inspection &
- Diagnosis

- Review warranty-related vehicle complaints and repair details.

- Verify whether a failure is due to a manufacturing defect or normal wear and tear.

- Coordinate with technicians for proper diagnosis and documentation.

- Inspect major or doubtful warranty cases before approval.

- Documentation &

- Record Keeping

- Maintain complete records of warranty repairs, parts replaced, labour claims, photographs, job cards, and supporting documents.

- Ensure accurate VIN/chassis, mileage, repair-order, and part information in the warranty system.

- Maintain records for warranty audits.

- Warranty Parts Management

- Ensure replaced warranty parts are properly tagged, stored, and preserved as per OEM requirements.

- Coordinate with parts personnel for warranty part returns.

- Ensure parts are available for OEM inspection or audit when required.

- Monitor disposal/return of warranty parts according to OEM instructions.

- Claim Quality &

- Financial Control

- Minimize warranty claim rejections and deductions.

- Ensure correct labour operation codes, part numbers, causal parts,



and failure codes are used.

- Monitor warranty receivables and claim settlements.

- Identify revenue leakage caused by incorrect or missed warranty claims.

- OEM Coordination

- Communicate with the manufacturer's regional warranty team.

- Handle technical queries and obtain approval for special or major warranty repairs where required.

- Participate in warranty meetings, campaigns, and OEM training programs.

- Warranty Audit

- Prepare the dealership for OEM warranty audits.

- Ensure all physical parts and documents match submitted claims.

- Correct discrepancies identified during audits.

- Implement corrective actions to prevent repeat audit observations.

- Team Coordination &

- Training

- Train service advisors, technicians, and warranty staff on warranty procedures.

- Coordinate between the service, parts, accounts, and manufacturer teams.

- Monitor the performance and productivity of warranty personnel.

- Warranty Campaigns &

- Recalls

- Monitor and implement manufacturer warranty campaigns, service campaigns, and recalls.

- Ensure eligible vehicles are identified and repairs are completed properly.

- Track campaign completion and reporting.

Significant KPIs for a Warranty Manager

- Warranty claim rejection percentage

- Claim submission turnaround time

- Warranty receivable/outstanding amount

- Warranty recovery/reimbursement

- Warranty audit score

- Claim processing accuracy

- Warranty parts return compliance

- Campaign/recall completion percentage

- Number of repeated/rejected claims

- Customer complaint resolution time

Pay: ₹15,000.00 - ₹22,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Warranty Manager (Shibpur)
🏢 T C Motors
📍 Shibpur