- Handle inbound and outbound calls with prospective clients regarding visa and overseas opportunities.
- Understand clients’ requirements and provide clear information about visa processes, eligibility, costs, documentation, timelines, and terms & conditions.
- Explain available Work, Visitor, Business and other visa services professionally.
- Follow up with leads through calls and WhatsApp and maintain regular communication.
- Qualify leads and schedule appointments with visa counsellors when required.
- Maintain accurate records of customer inquiries, follow-ups and lead status.
- Build strong customer relationships and achieve assigned calling and conversion targets.
- Ensure that all information shared with clients is accurate and aligned with company policies.
Preferred Candidate Profile
- Excellent communication skills in English and Hindi; additional languages are an advantage.
- Good convincing, negotiation and customer-handling skills.
- Prior experience in telecalling, sales, visa consultancy, immigration or overseas education is preferred.
- Basic knowledge of visa processes and overseas services will be an advantage.
- Comfortable explaining costs, procedures and terms & conditions to clients.
- Target-oriented, confident and qualified with a positive attitude.
- Freshers with good communication and convincing skills can also apply.
Perks & Benefits
- Competitive salary with performance-based incentives.
- Attractive incentives on successful conversions.
- Professional and supportive work environment.
- Training and guidance on visa services and client handling.
- Career growth opportunities.
- Opportunity to work in the growing overseas visa consultancy industry.