Role & responsibilities

- Build and maintain robust, long-term relationships with clients.

- Serve as the primary point of contact for assigned customers.

- Understand client needs, business objectives, and expectations.

- Coordinate with internal teams to ensure timely delivery of products and services.

- Monitor client accounts, projects, orders, and service requirements.

- Address customer concerns and resolve issues promptly and professionally.

- Follow up with clients regularly to ensure satisfaction and identify additional needs.

- Identify opportunities for upselling, cross-selling, and account growth.

- Prepare quotations, proposals, presentations, and account reports as required.

- Track sales targets, revenue, account performance, and customer retention.

- Maintain accurate and up-to-date client records in CRM systems.

- Negotiate contracts, pricing, and service agreements within company guidelines.

- Collaborate with sales, marketing, finance, operations, and customer support teams.

- Prepare regular updates and reports for management.

- Stay informed about industry trends, competitors, and customer requirements.





- Ensure a high level of customer service and professionalism at all times.

Preferred candidate profile

- Bachelors degree in Business Administration, Marketing, Sales, or a related field.

- Previous experience in account management, sales, customer service, or business development is preferred.

- Excellent communication and interpersonal skills.

- Strong relationship-building and negotiation abilities.

- Customer-focused approach with strong problem-solving skills.

- Good organizational and time-management skills.

- Ability to manage multiple clients and priorities simultaneously.

- Proficiency in Microsoft Office and CRM software.

- Strong analytical and reporting skills.

- Ability to work independently and as part of a team.

- Target-oriented, proactive, and professional attitude

Perks and benefits

- Client retention and satisfaction.

- Account revenue and profitability.

- Achievement of sales and growth targets.

- Upselling and cross-selling performance.

- Customer response and issue-resolution time.

- Timely completion of client deliverables and follow-ups.

📌 Walk-in || Senior Accountant (Mumbai)
🏢 KOTWALA ENTERPRISE
📍 Mumbai