Location Chennai, India

Job typePermanent | Contract typeFull Time

R-00278872

Job description:
This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Credit Delivery Team Manager
- We’ll look to you to analyse, assess, and deliver projects and change initiatives or regulatory changes affecting systems, processes, customer experiences, and propositions
- You’ll enjoy considerable stakeholder interaction, managing relationships internally and externally, and making sure that delivery is in line with the operational requirements and aligned to customer and business needs
- We're offering this role at associate vice president level

What you'll do:
As a Customer Service & Operations Credit Delivery Team Manager, you’ll be providing expertise in regulatory, system, process, product, or customer proposition impacts on your operations.

You’ll be leading the analysis of how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so,



you’ll ensure the successful deployment of changes to systems, providing system support while managing communication with the business.

In addition, you’ll be:
- Supporting technology partners to drive system improvements and the resolution of defects and incidents
- Assisting with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met
- Providing knowledge to the team to enable the design of architecture, business processes, tech, and data solutions
- Acting as an internal consultant to enable and inform effective standards, processes, and controls

The skills you'll need:
To succeed in this role, you’ll need credit operations experience, and knowledge of practices and processes as well as emerging credit ops thinking. You’ll also bring knowledge of project management methodologies.

You’ll also need:
- The ability to le

📌 Customer Service (Chennai)
🏢 National Westminster Bank
📍 Chennai