This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
This position is for the Manager of Global Advanced Services, HPE Networking.
We are looking for a people Manager, preferably experienced in managing bug scrub operations, service delivery management, customer success, remote consulting operations, TAC support operations, or release management.
Role and Responsibilities
Business:
- Strong customer advocacy, focus, and passion to deliver accurate and value-added deliverables to the customers
- Understand the customer needs, work with Services PLM to explore newer deliverables to improve customer experience
- Drive customer experience through delivering outcomes, engage with the customers (internal and external) to understand the potential gaps and drive necessary actions,
- Drive outcomes, and continuous improvement in terms of service quality and time to delivery.
- Engage with global teams for effective coordination of the deliverables
- Engage with Juniper Engineering with a keen desire to improve existing processes.
- Engage with IT and manage in-house tools migrations and development projects.
- Keep looking for potential ways and leverage automation to replace manual processes with smart tools.
- Participate in organization-wide quality initiatives with a vision to improve customer experience
People:
- Hire and develop a team of enthusiastic engineers with robust analytical skills, Networking knowledge, and Juniper product expertise
- Create a culture of innovation, learning attitude, and structures to support the growth of direct reports
- Know your direct reports' areas of expertise and interests and enable them to play to their strengths.
- Ensure that employees have opportunities to raise questions, concerns, and/or provide feedback
- Own the critical role of communication conduit of organization-wide context and information that impact the direct-reports.