Gut Clinic is building India's first and largest network of specialist-led, full-stack outpatient GI clinics. The Patient Coordinator is the anchor of the in-clinic experience — present with every patient from the moment they walk in to the moment they walk out, making sure they feel cared for, guided, and never left waiting.
ROLE OVERVIEW
- This is an all-rounder, front-line role for someone who takes ownership of the patient's clinic journey end-to-end. The responsibilities below are a starting point, not a ceiling — the role is intentionally open, and the right person will take initiative well beyond what's listed._
KEY RESPONSIBILITIES
- Take and accurately record patient vitals ahead of consultations
- Guide and counsel patients on their prescriptions, procedures, and next steps during their visit
- Own the patient's clinic journey end-to-end — from entry to exit — ensuring a smooth, reassuring experience at every step
- Follow up with scheduled patients on arrival, treatment, and post-visit counselling
- Assist the Operations Manager with day-to-day clinical and administrative tasks, and act as their backup when needed
- Take on additional responsibilities as they arise — this role grows with initiative
WHAT WE ARE LOOKING FOR
- Warm, patient, and explicit communicator in Hindi and English
- Comfortable with clinical basics (vitals) and confident guiding patients through medical instructions
- Highly organised, dependable, and calm under a busy clinic floor
- Ownership mindset — proactive, accountable, and genuinely invested in patient experience
- Prior experience in a clinic, hospital, or patient-facing healthcare role is a plus