Key Responsibilities
- Review client documents for accuracy, completeness, and compliance.
- Prepare immigration forms, petitions, and supporting documentation.
- Maintain case files and update case management systems regularly.
- Communicate with clients to collect required information and provide case updates.
- Coordinate with immigration attorneys, consultants, and government agencies when required.
- Monitor changes in immigration laws and policies and implement necessary updates.
- Resolve client queries professionally and maintain a high level of customer satisfaction.
- Prepare reports on case status, turnaround times, and pending documentation.
Preferred Skills
- Experience handling employment-based and family-based immigration cases.
- Knowledge of immigration portals and document management systems.
- Strong problem-solving and client relationship management skills.
- Ability to work independently and collaboratively in a fast-paced setting.
Key Competencies
- Attention to detail
- Time management
- Documentation and record management
- Client service orientation
- Analytical thinking
- Confidentiality and professionalism
- Team collaboration
Performance Indicators (KPIs)
- Documentation accuracy and compliance.
- Client satisfaction and communication quality.
- Case turnaround time.