Overview:
Job Purpose
- Responsibilities
- Supervise and perform day-to-day billing activities across multiple revenue streams including Options, Equities, Listings, Pricing & Reference Data, Connectivity, Market Data, and Regulatory Fees.
- Oversee billing implementations, modifications, and terminations, ensuring accuracy and adherence to timelines.
- Conduct invoice quality reviews and implement billing controls to enhance accuracy and reduce errors.
- Monitor billing queues and shared inboxes, ensuring timely and skilled responses to customer inquiries.
- Produce and distribute recurring billing status reports, metrics, and management summaries.
- Interpret customer contracts and translate contractual terms into billing configurations and templates.
- Identify and resolve billing discrepancies resulting from contract amendments, service changes, or system issues.
- Serve as the primary escalation point for billing disputes, customer inquiries, and unresolved AR matters.
- Build relationships with customers and internal stakeholders including Sales, Finance, Legal, Operations,



and Corporate Systems.
- Lead, mentor, train, and develop Billing Analysts while fostering a culture of continuous improvement.
- Maintain billing SOPs and process documentation.
- Knowledge and Experience
- Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- 8+ years of billing, revenue operations, or finance experience.
- 2+ years of supervisory or people management experience.
- Experience managing high-volume billing activities and diverse customer portfolios.
- Advanced Excel including IF, Nested IF, VLOOKUP, SUMIF, COUNTIF, INDEX-MATCH, Pivot Tables, and complex formulas.
- Strong analytical, problem-solving, and attention to detail skills.
- Contract review and interpretation expertise.
- Excellent verbal and written communication skills.
- Strong customer service, stakeholder management, leadership, coaching, and team-building s

📌 Supervisor, Billing (Hyderabad)
🏢 Intercontinental Exchange Holdings
📍 Hyderabad