Job Description (JD) - Service Manager (CVS) - HVAC Industry

Position: Service Manager - CVS (Customer Value Services)

Department: Customer Value Services (CVS) / After Sales Service

Industry: HVAC (Heating, Ventilation & Air Conditioning)

Experience: 4-5 Years

Qualification: B.Tech/B.E./Diploma in Mechanical Engineering, Electrical Engineering, or HVAC Engineering

Job Summary

Key Responsibilities

Manage day-to-day HVAC service operations across assigned locations.

Lead and mentor a team of Service Engineers and Technicians.

Ensure timely execution of preventive maintenance, breakdown services, and emergency support.

Drive AMC/CMC sales, contract renewals, and service revenue.

Maintain high customer satisfaction by ensuring prompt issue resolution.

Plan manpower deployment and optimize service schedules.

Monitor service KPIs, response time, turnaround time (TAT), first-time fix rate, and customer feedback.

Coordinate with Sales, Projects, Procurement, and Technical Support teams.

Ensure availability of critical spare parts and inventory management.





Conduct root cause analysis (RCA) for recurring equipment failures.

Prepare MIS reports, service dashboards, and monthly performance reports.

Ensure compliance with safety standards and company SOPs.

Support installation, commissioning, and warranty services when required.

Handle customer escalations professionally and implement corrective actions.

Required Skills:
Strong technical knowledge of HVAC systems (VRF, VRV, Chillers, AHU, FCU, DX Systems, Package Units, Cooling Towers, Ventilation Systems).

Experience in AMC/CMC management and after-sales service.

Knowledge of HVAC troubleshooting and maintenance practices.

Team leadership and people management skills.

Excellent customer relationship management.

Planning, scheduling, and resource allocation.

Knowledge of service management software/ERP/CRM.

Robust communication, negotiation, and reporting skills.

Ability to manage multiple projects

📌 Service Manager (Delhi)
🏢 Stratedge Hr
📍 Delhi