Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a robust partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.
Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
CX Designer - Conversational Journeys
Experience: 2+ Years
Role Overview
We are seeking a CX Designer - Conversational Journeys to design and optimize customer interactions across voice-based channels. The role focuses on creating intuitive, effective, and engaging IVR and conversational experiences that improve customer satisfaction and operational efficiency.
Key Responsibilities
- Analyze business requirements, customer needs, and use cases to design conversational journeys.
- Create and optimize IVR (Interactive Voice Response) call flows and voice-call interaction experiences.
- Design prompts, dialogue structures, and conversation scripts that are clear, natural, and user-centric.
- Develop end-to-end customer journeys for voice and conversational interfaces.
- Co
📌 Tech Lead (Gurugram)
🏢 Genpact India
📍 Gurugram
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