The Assistant Manager - Administrationis responsible for building and maintaining solid relationships with clients to ensure high levels of customer satisfaction, retention, and business growth. The role involves understanding client needs, addressing concerns promptly, coordinating with internal teams for service delivery, and identifying opportunities for process improvement and cross-selling. The position requires excellent communication, problem-solving, and interpersonal skills to enhance the overall client experience and strengthen long-term partnerships.
_ 3-5 bullet points of specific duties_
About the Role:
Act as the primary point of contact for all admin related issues.
Overall responsible for vendor contact, quotations arrangement and P.O generation.
Maintain all requirements related to office.
Coordinate with facility management, housekeeping, security, maintenance, and vendor teams for their requirement.
Oversee timely resolution of service order and service issues through proper tracking, escalation, and follow-up.
Conduct regular meetings, surveys, or feedback sessions with residents to assess service quality and identify areas for improvement.
Ensure all resident communications, notices, and updates are shared effectively and professionally.
Collaborate with the operations and finance teams for billing, payment collection, and record maintenance related to resident services.
Maintain and monitor service level agreements (SLAs) with vendors and contractors to ensure consistent service quality.
Support community engagement initiatives, events, and programs to strengthen resident relationships and enhance community living standards.