Role & responsibilities

Answer inbound calls and assist customers with their

Queries/Request/Complains.

- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about recent products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met
- Skills Required:
- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

Language : Hindi (compulsory)& English Work Timings : Open to work in shifts male 24*7 / rotational offs (For Female shift window will be 6:30 am to 8:30 pm).

Candidates need to be proficient in language capabilities and need to clear the written aptitude exam scoring 40 out of 50. Education: Graduates (Any stream).

📌 Walk-in || Phone Banking Officer (Chennai)
🏢 IndusInd Bank
📍 Chennai