Dear Candidate,

Greeting of the day!!!

This is Akshay Shah from ALOIS Solutions. We have an excellent job opportunity for the position of IT Service Desk / Technical Support with our end client for Chennai/Noida/Bangalore/Hyderabad location

Role: IT Service Desk Level 1 / Level 2

Process: International Technical Voice Support

Experience: 6 Months to 7 Years

Experience Level and Maximum Budget(No Negotiation on Salary)

6 Months - 1 Year (Max Budget: 3.50 Lpa - 4.20 Lpa)

1.1 Year 3 Years (Max Budget: 4.50 Lpa - 4.60 Lpa)

3.1 Years 4.5 Years (Max Budget: 5.50 Lpa - 5.60 Lpa)

4.6 Years 7 Years (Max Budget: 5.60 Lpa to 6.20 Lpa)

Work Location: Chennai/Noida/Bangalore/Hyderabad

Interview Mode: Virtual

Interview Date: 29-August-2026 (Saturday)

Working Mode: Work from Office

Working Days: 5 days a week

Shift: 24x7 Rotational Shifts (Cab will provided for Night shift within radius of 25 Kms)

Joining: Immediate joiners preferred maximum 15 days

About the Role:

Were looking for experienced Service Desk Analysts / IT Technical Support to provide technical voice support to global users in a fast-paced IT environment.

If you have strong troubleshooting skills, excellent communication, and a passion for IT support, this is the right opportunity for you!

Key Skills Required

- Basic Windows troubleshooting & administration
- Logical and analytical troubleshooting skills
- Strong English communication skills
- Understanding of IT Service Desk operations
- Knowledge of Active Directory & RSA Token
- Experience with ticketing tools (ServiceNow preferred)
- Troubleshooting VPN, Citrix, VDI, and network connectivity
- Basic knowledge of MS Office / Office 365

Roles & Responsibilities

L1 IT Service Desk

- Provide Level 1 technical support via calls, emails, and ticketing tools
- Manage inbound calls (approx. 90%) and resolve user queries
- Troubleshoot VPN, Citrix, VDI, and system access issues
- Reset passwords and manage Active Directory accounts
- Ensure tickets are resolved within defined SLAs
- Escalate complex issues to relevant teams




- Deliver solid customer experience and first call resolution

L2 IT Service Desk

- Handle escalated incidents from L1 team
- Troubleshoot Outlook, VPN, Citrix, VDI, and Office 365 issues
- Manage incidents via ServiceNow or similar ticketing tools
- Perform user account management and advanced troubleshooting
- Ensure adherence to SLA, KPI, and incident prioritization standards
- Maintain documentation, work logs, and compliance with company policies

Required Skills & Experience:

- Minimum 6 months of experience in International Voice Technical Support (US/UK process).
- Hands-on experience with IT Service Desk tools, MS Office, O365, and VPN.
- Basic understanding of networking concepts and system troubleshooting.
- Strong verbal and written communication skills.
- Willing to work in US Night Shifts and from office only (no work from home).

Interview Process: 2 Rounds:

1. SEG Round (Communication screening)
2. Technical Round

About ALOIS (https://www.aloissolutions.com/): ALOIS Solutions is a rapidly expanding Talent and Technology Solutions company. We thrive on embracing challenges as catalysts for unprecedented growth and ground-breaking innovation. Our core expertise lies in providing strategic and ingenious solutions to conquer even the most intricate issues faced by our esteemed clients.

As esteemed partners to industry-leading MSP programs like Magnet, Kelly, Tapfin, Allegis, and Guidant Group, we exude pride in consistently delivering excellence. Believing fervently in the transformative potential of every problem, we envision strategic opportunities that drive your esteemed organization forward. Cultivating enduring partnerships stands at the heart of our service philosophy,



solidifying our reputation as a truly distinctive service provider.

Our global impact resonates through a strategically located network of seven offices, spanning USA, Costa Rica, UK, Netherlands, Poland, India, and Australia. Our regional experts have achieved resounding success in servicing clients across more than 21 countries, reinforcing our status as an unwavering international ally you can unreservedly rely on. ALOIS Solutions proudly offers comprehensive onshore, offshore, and nearshore services, thoughtfully tailored to embrace cost efficiencies and the potency of same-time-zone execution.

At our core, we are a driving force committed to making a profound global impact, transcending boundaries and empowering organizations on a transformative scale.

Kindly revert back with the below information and an updated copy of your resume if you are interested in this position at [email protected], [email protected],

[email protected]

- Full Name:
- Contact Number:
- Alternate Number:
- Email ID:
- Current Company name (Pay roll):
- Total Experience:
- Relevant Experience:
- Current Location:
- Preferred location:
- Official Notice Period:
- How soon can you join:
- Current CTC:
- Expected CTC:
- Reason of Change:
- Any interviews or offers in pipeline:
- Highest Education:
- Date of Birth:

Role: IT Support - Other Industry Type: BPM / BPO

Department: IT & Information Security

Employment Type: Full Time, Temporary/Contractual

Role Category: IT Support

Education

UG: Any Graduate

About company

We at ALOIS are a high-performance and focused staffing firm that is committed to producing results for our clients, candidates and employees. We are serving fortune 500 and Mid-Size Clients with high quality IT professionals to meet talent needs through staffing, permanent placement services, vendor management programs and global staffing services.

We have our head office based out in California USA and serve our clients across the USA, Australia, APAC ,India

📌 Walk-in || IT Service Desk (Bengaluru)
🏢 ALOIS Solutions
📍 Bengaluru