Location / Work Model

Bengaluru (Bangalore) Work from Office, 5 days a week.

Shift Timing

US Night Shift (5:30 PM – 2:30 AM)

Experience

3-5 years

Note: We are looking for only male candidates (Strictly no female candidates).

Female candidates are not allowed to attend the walk-in interview.

– IT Support / Infrastructure Engineer

Role Overview

We are looking for an IT Support / Infrastructure Engineer who can provide day-to-day technical support to employees and help maintain the organization's IT infrastructure.

The ideal candidate should have hands-on experience with Active Directory, Microsoft 365, Windows, endpoint management, FortiGate Firewall, VPN, DNS, DHCP, networking, and hardware/software troubleshooting.

The candidate should be comfortable handling both end-user issues and basic infrastructure/network-related activities.

Key Responsibilities

1. End-User & IT Support

- Provide L1/L2 technical support to employees for hardware, software, operating system, and application-related issues.
- Troubleshoot desktop, laptop, printer, peripheral, and connectivity issues.
- Install, configure, upgrade, and maintain computer systems and software.
- Resolve Microsoft Windows and Microsoft Office application issues.
- Provide remote and on-site technical support to users.
- Track and document incidents and service requests.

2. Active Directory & User Management

- Create, modify, disable, and manage user accounts in Active Directory.
- Manage user groups, permissions, passwords, and access.
- Support basic Group Policy administration.
- Troubleshoot user authentication and access-related issues.
- Assist with onboarding and offboarding activities.

3. Microsoft 365 / Office 365





- Provide support for Microsoft 365 / Office 365 applications.
- Troubleshoot Outlook, Teams, Word, Excel, PowerPoint, and other Microsoft Office applications.
- Assist users with account, email, and access-related issues.
- Support Microsoft 365 user administration and basic configuration.

4. Network Support

- Troubleshoot basic LAN/WAN and network connectivity issues.
- Work with DNS and DHCP services.
- Troubleshoot IP addressing and connectivity problems.
- Support switches, routers, and wireless access points.
- Troubleshoot Wi-Fi and network access issues.
- Perform basic network configuration and troubleshooting.

5. Firewall & VPN Support

- Assist with the administration and monitoring of FortiGate Firewalls.
- Troubleshoot firewall-related connectivity issues.
- Support VPN configuration and troubleshooting.
- Assist in managing firewall rules, access policies, and user connectivity.
- Escalate complex firewall and network security issues when required.

6. Endpoint Management

- Manage and monitor company endpoints such as laptops and desktops.
- Ensure devices are properly configured and compliant with company standards.
- Assist with software installation, updates, patches, and system upgrades.
- Troubleshoot endpoint performance and configuration issues.

Required Technical Skills

Mandatory Skills

- Active Directory
- Windows / Microsoft Windows




- Microsoft 365 / Office 365
- End User Support
- Hardware & Software Troubleshooting
- DNS & DHCP
- Network Troubleshooting
- FortiGate Firewall
- Firewall Management

Positive to Have

- VPN
- Endpoint Management
- Switching
- Routing
- Wireless Access Points
- LAN/WAN
- Basic Network Security
- Group Policy
- Microsoft Office Applications

Candidate Profile The ideal candidate should:

- Have strong troubleshooting and problem-solving skills.
- Be comfortable communicating with end users and explaining technical issues in simple terms.
- Have hands-on experience supporting Windows-based environments.
- Understand basic networking concepts such as IP, DNS, DHCP, switching, routing, and VPN.
- Have practical exposure to Active Directory and Microsoft 365.
- Have experience working with FortiGate Firewall or similar firewall technologies.
- Be able to prioritize and resolve multiple IT issues based on business impact.
- Be willing to work independently as well as with the infrastructure/network team.

Typical Day-to-Day Activities A candidate in this role could typically be expected to: 40% – End User Support

Resolve laptop, desktop, software, Windows, Office, printer, and user-access issues.

20% – Active Directory & Microsoft 365

Manage users, passwords, permissions, accounts, and Microsoft 365 issues.

20% – Network Support

Troubleshoot DNS, DHCP, switching, routing, Wi-Fi, and connectivity issues.

10% – Firewall & VPN

Support FortiGate firewall, VPN, and connectivity-related issues.

10% – Endpoint Management & IT Operations

Device configuration, software installation, updates, documentation, and IT asset support.

📌 Walk-in || IT Senior Support Specialist (Bengaluru)
🏢 Invisia Bpo Solutions
📍 Bengaluru