Customer Service Executive Inbound Voice Process

We are looking for enthusiastic and customer-focused candidates to join our Customer Service team. The role involves handling inbound customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

- Handle incoming customer calls professionally and courteously.
- Respond to customer inquiries and provide appropriate solutions.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions.
- Meet quality, productivity, and customer satisfaction.
- Follow company policies and process guidelines.
- Provide excellent customer service and build positive customer relationships.

Requirements

- Education:



Graduate or 12th Pass with relevant customer service experience.
- Freshers and experienced candidates are welcome to apply.
- Good communication skills in English and regional languages.
- Basic computer knowledge and typing skills.
- Ability to work in rotational shifts and a fast-paced environment.
- Solid problem-solving and interpersonal skills.

Preferred Language Combinations

- Hindi + Tamil
- Malayalam
- Kannada
- Telugu

Share your resume to7358639727/ [email protected] Kindly mention top of the resume

"HELEN HR"

📌 Walk-in || Immediate Hiring Customer Service - Malayalam/Kannada/Telugu/Hindi (Chennai)
🏢 Matrimony.com
📍 Chennai