Telecaller Solar Pump Division

Department: Solar Pump Division

Location: Gurgaon / Gurugram

Experience: 14 Years

Salary: 15,000 20,000 per month

Employment Type: Full-Time

SATURDAY & SANDAY OFF - NO INTERVIEWS

Job Overview

We are looking for a Telecaller to support the Solar Pump Division in handling customer communication and coordination. The role involves making and receiving calls, sharing project-related information, coordinating with customers and field teams, maintaining records, and ensuring timely follow-up on service and operational requirements.

Key Responsibilities

- Make outbound calls to customers/farmers regarding solar pump installation, documentation, site visits, commissioning, service, and project updates.
- Receive and respond to incoming customer calls and queries.
- Provide accurate information regarding the status of solar pump-related activities.
- Coordinate with field teams, service teams, and internal departments for customer requirements.
- Follow up with customers regarding pending documents, site-related requirements, installation schedules, and other project activities.
- Record customer conversations, complaints, requests, and follow-up details accurately.
- Maintain and update customer and project-related data in Excel/CRM/system.
- Escalate customer complaints and unresolved issues to the concerned department.




- Track pending cases and ensure timely follow-up until closure.
- Prepare daily/weekly calling and follow-up reports.
- Maintain professional and courteous communication with customers.
- Perform other telecalling and coordination activities assigned by the reporting manager.

Candidate Requirements
- Graduate in any discipline.
- 12 years of experience in telecalling, customer coordination, customer support, back-office coordination, or a similar role.
- Experience in Solar, Agriculture, Renewable Energy, Government Projects, or Customer Service will be an added advantage.
- Good communication skills in Hindi; knowledge of regional languages will be an advantage.
- Basic knowledge of MS Excel, Word, and email communication.
- Good listening and customer-handling skills.
- Strong follow-up and coordination abilities.
- Ability to maintain accurate records and handle multiple cases simultaneously.
- Patient, responsible, and professional approach towards customer communication.

Significant Note This is a customer coordination and support role and does not involve sales, lead generation, or business development targets.

Salary: 15,000 20,000 per month

Salary Negotiable: Based on relevant experience and skills.

SATURDAY & SANDAY OFF - NO INTERVIEWS

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