Responsibilities

- Respond to customer emails in a timely and skilled manner, addressing their concerns and providing accurate information.
- Handle customer calls, both inbound and outbound, ensuring queries are resolved and customer satisfaction is maintained.
- Provide assistance to customers through WhatsApp, responding to inquiries and resolving issues promptly.
- Manage and resolve customer queries, complaints, and escalations, ensuring a positive customer experience.
- Maintain accurate records of customer interactions, issues, and resolutions. Use Excel and other tools to generate reports and track performance metrics.
- Assisting the guest in their queries/complaints/request via calls/CRM Tickets/Walk-In.
- Managing guest escalations and providing timely resolution.





Communication & Knowledge • Communicating effectively with customers via phone, emails • Following SOP • Maintaining accurate customer interactions for follow ups • Having perfect product knowledge

Qualifications

- Graduate in any related field.
- Minimum 1 year of experience in the service industry, preferably in a customer support role.
- Excellent verbal and written communication skills.
- Proficient in computer applications, especially MS Excel.
- Strong problem-solving skills with the ability to handle difficult situations and escalations effectively.

📌 Walk-in || Customer Support Executive (Mumbai)
🏢 Cordelia Cruises
📍 Mumbai