Role: Voice Inbound / Outbound caller
Work Location: Goregaon (East), Mumbai
Education: Graduate
Experience: 1 4 years
- Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
- Identify customer needs and service accordingly
- Update internal database with information about technical issues and helpful discussions with customers
- Co-ordination with other internal teams/departments to provide customer resolution to query or request
- Inform customers about new features and functionalities and Promote digital channels of service
- Timely Follow up with customers to ensure their queries and technical issues are resolved
- Maintain customer centricity at the core of all transactions
- Support a positive work place environment adhering to organizational policies
we are hiring only in western line candidates. interested candidates kindly share your updated resume at
[email protected]
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📌 Walk-in || Customer Service Executive - Inbound (Mumbai)
🏢 Kotak Life Insurance
📍 Mumbai