Role & responsibilities

- Make outbound calls to customers regarding pending EMIs, overdue payments, and outstanding loan amounts.

- Follow up with customers as per the assigned calling list and collection bucket.

- Remind customers about upcoming and overdue payment dates.

- Persuade customers to clear outstanding dues within the committed timeline.

- Take payment commitments (PTP Promise to Pay) from customers and ensure timely follow-up.

- Track and follow up on broken promises and missed payment commitments.

- Communicate professionally with customers regarding their loan accounts and outstanding dues.

- Follow company-approved collection procedures and customer communication guidelines.

- Ensure polite, qualified, and ethical communication with customers.

Preferred candidate profile

- Hindi and English communication preferred

- Good convincing and negotiation skills

- Customer handling and objection-handling skills

- Basic knowledge of MS Excel and CRM software

- Target-oriented approach

- Ability to handle pressure and high-volume calling

- Prior experience in Banking/NBFC/Loan Collection/Telecalling/Recovery preferred

Interested Candidates can share their resume at whatsapp number (phone hidden).

📌 Walk-in || Collection Executive (Gurugram)
🏢 Fundbridge Fintech
📍 Gurugram