DESCRIPTION:
Amazon's Buyer Abuse Prevention (BAP) team sits within the broader Buyer Risk Prevention (BRP) organization — a centralized technology and program team whose mission is to make Amazon the safest and most trusted place worldwide to transact online. Buyer abuse is defined as the risk associated with customers repeatedly violating Amazon's policies and affecting the profitability, brand, and reputation of Amazon or its Selling Partners.
BAP sits at the intersection of technology, policy, and operations to detect, investigate, and prevent abusive behaviors across Amazon. Our work directly impacts Amazon's bottom line, protecting hundreds of millions of dollars in concession losses annually while preserving the customer and seller experience.
BAP is seeking an creative, results-oriented, and customer-centric Program Manager to own and drive the Automation program across the Buyer Abuse Prevention organization. In this role,
you will be responsible for scaling Amazon's ability to investigate and act on risky orders and concessions at billions-of-transactions scale — without relying on manual effort. You will define the automation strategy, manage a portfolio of automation initiatives, and balance the dual mandate of maximizing automation rate while carefully managing enforcement quality through leakage (under-enforcement) and customer experience (over-enforcement) metrics.
Key job responsibilities
- Own the end-to-end Automation program strategy, roadmap, and execution across BAP, including setting goals, success metrics, and mechanisms to track progress against automation rate targets.
- Balance the core automation tradeoff: maximizing automation rate while managing leakage (under-enforcement risk) and customer experience metrics (over-enforcement risk), ensuring precision thresholds are maintained across all deployed models and workflows.
- Define and manage key success metrics for the Automation program, including automation rate, task coverage, preci