Sholinganallur, Tamil Nadu

Job Summary

Job Description - Cloud & Edge Operations Manager (Band 4.1)

Position Details

Role: Cloud & Edge Operations Manager

Band: 4.1

Location: Chennai

Experience: 15+ Years

Team Size: Minimum 25+ FTE

Role Overview

The Cloud & Edge Operations Manager will be responsible for end-to-end ownership of hybrid infrastructure operations covering Azure, GCP, Edge (Azure HCI), and virtualization platforms (Nutanix, VMware). The role focuses on service delivery governance, customer engagement, and large-scale team leadership ensuring SLA and KPI adherence.

Key Responsibilities

Lead 24x7 Cloud & Edge Operations (EDOC model)

Ensure platform availability and performance

Own Incident, Problem, Change, and Major Incident Management

Drive proactive issue resolution and RCA

Ensure SLA and KPI compliance

Cloud & Infrastructure Management

Manage Azure, GCP environments

Manage Azure Stack HCI / Azure Local

Manage Nutanix and VMware platforms

Oversee monitoring, patching, lifecycle management

Handle capacity planning and performance optimization





Automation & DevOps

Drive automation initiatives

Manage Azure DevOps pipelines

Implement Terraform / IaC

Enable self-healing and automation workflows

Team Management

Lead 25+ team members

Handle staffing, performance, mentoring

Drive skill development programs

Stakeholder & Customer Management

Manage service reviews and reporting

Handle escalations and customer engagement

Coordinate with stakeholders and engineering teams

Vendor Management

Manage OEMs and vendors

Ensure vendor SLA compliance

Coordinate upgrades and issue resolution

Governance & Documentation

Maintain technical and process documentation

Ensure ITIL compliance and audit readiness

Key Responsibilities

1. To ensure generation of tower level EE & EN revenue

2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms

3. To oversee Operational Hygiene, validate repor

📌 Tower Lead (Sholinganallur)
🏢 HCLTech
📍 Sholinganallur