We’re building the AI-driven future of customer success, from retention to growth
We’re building the AI-driven future of customer success, from retention to growth Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:
We’re looking for a full-time GTM Data Architect to join our G&A; team reporting to the Senior Director PMO. This role is a hybrid role based out of our Hyderabad location.
In this role, you’ll play a key role in building the foundation for how customer data is managed, connected, and activated across the GTM ecosystem, enabling scalable AI and digital strategies across the business.



You’ll drive the architecture and governance needed to create a trusted single source of truth for customer identity, entitlement, and engagement data across systems like Salesforce, Gainsight, and other GTM platforms, supporting personalized experiences, campaign targeting, product adoption visibility, and measurement of digital impact at scale. This is a great opportunity for someone who thrives in a highly cross-functional, data-driven environment and enjoys partnering with teams like Revenue Operations, Marketing, Customer Success, Product, Engineering, and Data & Analytics. The ideal candidate brings robust skills in data architecture, systems integration and governance, and GTM data strategy.
What You'll Do:
Architect a unified customer data model spanning identity, entitlement, and usage across all GTM and product systems.
Design and implement data pipelines that ensure reliable, near-real-time synchronization between CRM, CSP, PX, Community, Educat

📌 GTM Data Architect (Hyderabad)
🏢 Gainsight
📍 Hyderabad