Front Desk Manager (Pre-Sales)

Location:GURGAON
Employment Type: Full-time
Department: Front Office / Pre-Sales / Customer Experience

About the Role

We are looking for a proactive, customer-focused, and highly organized Front Desk Manager (Pre-Sales) to join our team. As the first point of contact for clients, you will play a critical role in delivering an exceptional customer experience while supporting business growth through lead management, appointment coordination, and local marketing initiatives.

Lead Management & Pre-Sales
- Manage incoming leads from multiple channels and ensure timely follow-up.
- Qualify leads and coordinate appointments to maximize consultation conversions.
- Support the sales team in achieving daily, weekly, and monthly consultation targets.
- Handle Pre-Sales activities by engaging with walk-in, phone, and online inquiries.
- Drive B2B Sales and B2C Sales by identifying customer needs and presenting suitable solutions.

Business Development & Marketing Support
- Assist in generating new business opportunities through referrals, local partnerships,



events, and community engagement.
- Support in-clinic promotional campaigns, referral programs, and local marketing initiatives.
- Coordinate with the Studio Manager and Sales team to execute lead generation activities.
- Encourage client referrals and maintain robust customer engagement.

Operations & Reporting
- Prepare daily, weekly, and monthly reports on footfall, appointments, lead conversions, and customer feedback.
- Monitor front office performance and ensure smooth day-to-day operations.
- Coordinate staff schedules and maintain workflow efficiency (where applicable).
- Ensure compliance with hygiene, safety, and operational standards.
- Collect customer feedback and work with management to improve the client experience.

Required Qualifications
- Bachelor's degree in any discipline (preferred).
- 3-7 years of experience in Front Office, Pre-Sales, Customer Service, Hospitality,

📌 Front Desk Manager (Farukh Nagar)
🏢 tripplanner
📍 Farukh Nagar