We are looking for a VM/CX Manager to own visual merchandising standards and customer experience across our stores.
This role ensures every store reflects the Kaze Retail brand experience - visually and in how customers are served.
Key Responsibilities
Visual Merchandising
- Define and roll out VM guidelines (layout, planograms, signage, displays) across stores.
- Conduct regular store visits/audits to ensure VM standards are maintained.
- Plan and execute VM for new launches, seasonal themes, and promotions.
Customer Experience
- Define and monitor customer experience standards across stores - store ambience, staff behaviour, and service quality.
- Track customer feedback/complaints and work with store teams to resolve and improve experience.
- Train store teams on VM and CX standards along with the L&D; team.
What We Are Looking For
- 2-4 years of experience in visual merchandising and/or customer experience in a retail environment.
- An eye for store aesthetics, layout, and merchandising standards.
- Strong ability to train and align store teams on VM/CX standards.
- Comfort with frequent store visits and hands-on execution.
- Positive communication and coordination skills.