Working hours: 6 hours per day | 5 days a week | Monday to Friday| EST time zone

Core Responsibilities

- Answer and return phone calls and respond to email, SMS, website inquiries, and social-media DMs during the scheduled shift.
- Use approved scripts for routine questions and book, confirm, reschedule, and remind patients about virtual and in-person appointments.
- Collect basic intake information and required forms/photos through the approved secure channel.
- Follow up with recent inquiries until they schedule, decline, or opt out, and promptly work on cancellations and no-shows.
- Log inquiry sources and outcomes, send approved intake, preparation, aftercare, post-visit, and payment/deposit links, and update routine records.
- Follow up on routine supply orders and place approved orders when instructed.
- Maintain a short daily open-task list.

Work Priorities

- Patient safety / urgent concerns –
- Escalate immediately.
- Today’s patients / live calls –
- Protect the current schedule.
- New inquiries –
- Respond and help schedule a consultation.
- Follow-up –
- Work on open leads, reschedules, no-shows, and patient requests.
- Routine administration –
- Complete records, approved vendor tasks,



and simple reporting.

Boundaries &

- Patient Data

- No medical advice, independent triage, treatment recommendations, custom plans, or sales pressure.
- No refunds, financial promises, financing advice, or credit applications without client approval.
- Patient health information (PHI) must be moved out of social-media DMs and into the approved secure channel.
- Use unique credentials and MFA where supported.
- No shared passwords, local PHI storage, personal email/messaging/cloud accounts, or patient-call recording unless approved.
- HIPAA training will be required before access to patient information. A BAA will be completed if required.
- Candidate Requirements
- Strong spoken and written English with a warm, calm, and natural phone manner.
- U.S. patient-facing experience preferred.
- At least 2 years of administrative, front-desk, customer-service, or patient-facing experience.
- Healthcare or aesthetics experience is preferred but not mandatory.
- Reliable high-speed internet, backup internet in case of an outage, and a private workspace.

Salary: upto ₹57000

📌 Virtual Patient Concierge & Administrative Assistant - Part-Time Position (India)
🏢 RENU STAFFING SOLUTIONS PRIVATE
📍 India