Description:
- Shape the Future of Work with Eptura

At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower over 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.
- Responsibilities:
- Passionate Support: Be the enthusiastic voice of Eptura, delivering best-in-class global customer support.
- Problem-Solver: Perform problem analysis and isolate issues with mínimal oversight, crafting creative solutions and workarounds.
- Quality Champion: Adhere to quality guidelines around case notes, communication, and timeliness, ensuring every interaction is top-notch.
- Bug Buster:Identify and submit software bugs and new feature requests, collaborating with the engineering team to improve our offerings.
- Team Player: Work closely with Tier 2 Technical Support Representatives,



enforcing incident management procedures and verifying hotfixes.
- Meeting Maven: Participate in weekly department meetings and internal discussions, sharing insights and feedback.
- Documentation Pro:Create valuable end-user and internal knowledge base documentation to support our clients and team members.

About You:
- 2+ year of experience supporting SaaS software in client or technical support role (required).
- Hands-on experience with SQL Server (desired).
- Exposure to cloud environments (desired).
- Basic understanding of Single Sign-On (SSO) concepts (desired).
- Basic knowledge of API troubleshooting (desired).
- Strong customer service mindset with a genuine passion for helping others.
- Excellent verbal and written communication skills, able to explain technical concepts to any audience.
- Ability to build and maintain robust working relationships with customers, partners, and internal teams.
- Strong technical apti

📌 Support Engineer (Delhi)
🏢 Eptura
📍 Delhi