About the Role as a Telecom Expense Management Analyst
Role Overview
The Telecom Expense Management (TEM) Specialist is responsible for ensuring the accuracy, control, and optimization of telecom spend across fixed, mobile, and UCaaS services. The role operates at the core of telecom financial governance, bridging operations, finance, and vendor management to ensure that services are accurately billed, properly accounted for, and aligned to contractual and business expectations
This role maintains the integrity of telecom data, including invoices, inventory, and contracts—while driving cost optimization and operational efficiency across a complex, global telecom landscape. It plays a critical part in enabling the organization to operate with financial discipline, transparency, and scalable processes
About the Role Telecom Expense Management Analyst
Key Responsibilities
Invoice Management & Financial Controls
Review, audit, and accurately process fixed telecom invoices; track approvals and aging to prevent payment delays or service risks.
Identify, document,



and track cost-saving and cost-avoidance initiatives by analyzing spend, contracts, rates, and usage patterns.
Inventory & Lifecycle Management
Maintain accurate fixed telecom inventory through regular audits, reconciliations, and lifecycle updates.
Manage full-service lifecycle activities including procurement, provisioning, changes, decommissioning, and site closures.
Build current sites, adjust or remove capacity for changes and closures, review usage, and redistribute Teams number capacity to avoid shortages or excess.
DID / Number Management
Own DID and number management, including monthly audits, cleanup, assignment, and reduction of unused numbers.
ServiceNow Workflow Design & Automation
Design, build, and continuously improve ServiceNow workflows, forms, and automation for Fixed, UCaaS, and Teams Voice services.
Lead Teams Voice escalations and manage misrouted tickets, number requests, Out-of-Region (OOR) re

📌 Telecom Expense Management Analyst (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad