About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
· MyNCR Portal - MyNCR is NCR’s customer portal that gives customers access to create workorders. Client training to ensure they can create, escalate and update workorders and view invoices.
o Customer set up & Training
o Profiles and passwords
o Workorder ESC/Monitoring
o Connection issues
· Service Performance Delivery of KPIs - Ensure data integrity within the NCR systems. Performs reporting and prioritizes, maintains working relationships with client and internal organizations.
o SLA performance results
o Outlier Mgmt – aged Workorder
o Client KPIs
o Field Retrofit Order (FRO)
· Entitlement – Entitlement is what a customer is entitled to under their service contract. Accurate and timely asset entitlement is paramount.
o Endpoints registration
o Proper coverage in delivery system




o Time & Material billing/disputes
· Bad Actor & Chronic Units - Hardware that repeatedly fails to meet standards of quality and performance.
o Revisit identification/improvements
o Retrips isolation working with Field
o Excessive failure rates of units
· Dispatch Avoidance - Eliminate dispatches through remote resolve, CIT, First Time Fix dispatch business rule tuning improvements.
o Actions to eliminate workorders
o Dispatch rule changes
o CIT avoidance workorders
· Customer Engineer Support - Provide general and or account specific support to the customer engineer.
o Environmental (electrical, CIT)
o HDW/SW
o Site prep/clearance
o Site access, safety issue
o Account procedures
· Customer Profit & Loss - NCR internal customer profit & loss management of account profitability.
o Steward of the CP&L; plan
o Cost containment/improvements
· AR Invoices - Accounts receivable are legal claims for payment collected with

📌 Customer Success Manager (Chennai)
🏢 NCR Atleos
📍 Chennai