About this role:
“Wells Fargo is seeking a Systems Operations Engineer.
In this role, you will:
Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
Identify prospect for process improvements within technical support strategies and plans
Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
Present recommendations for resolving complex technical queries
Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
Work as an internal consultant regarding use of tools and processes
Provide information related to supported system area to functional colleagues, internal partners, and stakeholders, including internal customers
Required Qualifications:
4+ years of Systems Engineering experience,
or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners.
Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
Oversee and ensure nightly batch completes within agreed business SLAs.
Fixing the production issues to have zero business impact and ensuring that the SLAs are being met.
Following documented escalation procedures.
Performing application health checks and ensuring that all applications are green before the start of business.
Documenting known production incidents into knowledge base.
Release co-ordination with stakeholders to ensure smooth deployment into production.
Provide UAT or lower e