Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed.



This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives outstanding outcomes.
Job Summary
Provide advanced post-sales technical support, including configuration and troubleshooting, to Platinum customers via phone, email, and web.
Meet or exceed enhanced response time SLAs for mission-critical systems covered under the Platinum Support offering.
Manage and own customer support cases from initial report to final resolution, ensuring timely follow-ups and comprehensive documentation.
Apply expert fault isolation and root cause analysis methodologies to diagnose and resolve complex technical challenges in customer environments.
Systematically reproduce customer issues and collaborate directly with Engineering and ETAC teams to qualify and resolve critical product bugs.
Conduct multi-vendor troubleshooting to resolve issues in complex, integrated network and secu

📌 Senior Technical Support Engineer-Platinum Support (Bengaluru)
🏢 Palo Alto Networks
📍 Bengaluru