This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Engineer based in India.
This is a hands-on IT support role serving employees across a global, multi-entity organization.
You will act as a first-line technical resource, resolving endpoint, identity, access, email, connectivity, and productivity issues.
The role combines Windows and macOS support with Microsoft 365, Google Workspace, cloud services, and hybrid identity environments.
You will own tickets from intake through resolution, ensuring responsive service and adherence to SLAs.
You will also play an important role in employee onboarding and offboarding, device provisioning, access management, and cloud workspace support.
Working closely with colleagues across multiple time zones, you will contribute to a reliable and user-focused IT experience.
This is an excellent chance for an adaptable support professional who enjoys troubleshooting, collaboration, and working in a dynamic international environment.
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Accountabilities




Provide first-line technical support to employees across a global, multi-entity environment, diagnosing and resolving hardware, operating system, application, identity, access, email, and connectivity issues.
Troubleshoot Windows and macOS endpoints, coordinate device replacements and deployments, and support endpoint management policies and compliance through Intune and/or Jamf Pro.
Resolve authentication and access issues across Active Directory and Entra ID/Azure AD in a hybrid identity environment, as well as support Google Workspace accounts.
Manage system and software access requests, distribution lists, shared mailboxes, and other user access requirements.
Troubleshoot Exchange Online and Google Mail issues, including mailbox and productivity-suite related problems.
Provide basic troubleshooting for Wi-Fi, VPN, DNS, DHCP, and other network connectivity issues, escalating more complex infr

📌 IT Support Engineer (India)
🏢 Jobgether
📍 India