About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer.
In this role, you will:
Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with vendors and other technical personnel for problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Required Qualifications:
4+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Incident Management – Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners.
Problem Management – Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
Oversee and ensure nightly batch completes within agreed business SLAs.
Fixing the production issues to have zero business impact and ensuring that the SLAs are being met.
Following documented escalation procedures.
Performing application health checks and ensuring that all applications are green before the start of business.
Documenting known production incidents into knowledge base.
Release co-ordination with stakeholders to ensure smooth deployment into production.
Provide UAT or lower workplace support as per project requirement.
Participate in BCP/DR activity to ensure BCP readiness of production envir