Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Bilingual Skills: Excellent Japanese translation and interpretation skills.
Certification: Japanese Language Proficiency Test (JLPT) level N1/N2/N3.
IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects.
Incident Handling: Proficient in handling incidents, problems, and changes.
Technical Aptitude: Strong understanding of IT environments.
Communication: Effective communication with stakeholders in Japan and India.
You'll be the mastermind behind maintaining and optimizing their systems,



ensuring they're always running at peak performance.
Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers.
Ensure delivered solutions are realized in committed time frame and meet client expectation
Establish a quality management system: tracking of project milestones, quality and KPIs
Manage project risks, issues, and dependencies, implementing effective mitigation strategies.
You will interact with the Account team and Customer, so you are expected to be fluent in Japanese language, understanding Japanese work culture.
Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry.
You'll be at the forefront of recent service preparation and change management processes, constantly learning and growing

📌 Japanese Language Expert (Gurugram)
🏢 Kyndryl
📍 Gurugram