About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
POSITION SUMMARY
The Global Command Center Operations Manager is responsible for leading the 24x7 Global Command Center responsible for monitoring, event correlation, incident response, escalation coordination, operational communications, and service reliability across critical infrastructure, applications, networks, job scheduling, and telephony services. This role provides operational leadership for geographically distributed teams and ensures that Command Center functions consistently meet availability, resiliency, compliance, and service management expectations.
The successful candidate will be a hands-on, metrics-driven operations leader with robust ITIL/ITSM discipline, deep infrastructure operations awareness, and the ability to translate technical events into clear executive-level business impact.



This leader will drive process maturity, automation, alert quality, stakeholder alignment, and continuous improvement across global operations while maintaining a high-accountability and service-focused team culture.
ROLE AND RESPONSIBILITIES
Operational Leadership and Service Reliability
Lead day-to-day and shift-based 24x7 Global Command Center operations across monitoring, triage, escalation, incident communications, and operational coordination.
Oversee functional coverage for server operations monitoring, network operations monitoring, application operations monitoring, lab operations monitoring, Helix/Control-M job scheduling, Windows and Linux L2 support, and Genesys/IP telephony operations.
Ensure adherence to SLAs, OLAs, uptime expectations, alert response targets, escalation procedures, and operational performance metrics.
Drive proactive monitoring, event correlation, alert tuning

📌 Global Command Center Operations Senior Manager (Mumbai)
🏢 NCR Atleos
📍 Mumbai