Own the P&L; for the assigned portfolio, balancing revenue growth and business outcomes, deliver quality and operational efficiency.
Run feasibility analysis before signing up new customers, ensuring the right fit and setting up deployments for success from day one
Manage the complete product delivery lifecycle: onboarding, implementation, go-live, stabilization, and ongoing success
Engage deeply with customer stakeholders to understand goals, risks, deployment requirements, and success metrics, acting as a senior trusted partner to their teams
Drive product delivery, ensuring customers can operationalize SquadStack's Voice AI agents into their day-to-day workflows with measurable business impact
Plan and execute experimentation cycles, deriving and communicating results and outcomes to both internal and external stakeholders
Work with Forward Deployment Engineers (FDEs) to build custom solutions tailored to individual customer requirements
Own internal and external reporting, managing and driving the metrics that reflect both customer health and business performance




Drive account health, adoption, retention, and expansion readiness through strong execution and consistent value delivery
Identify risks early, remove blockers proactively, and maintain high standards of delivery quality and customer experience
Hire, manage, and develop your team, building a high-performing delivery function over time

Requirements
8+ years of relevant experience across product, product-led delivery, P&L; Lead, enterprise implementation, customer success, or operations in high-growth technology/AI environments
Solid experience managing complex enterprise relationships and driving execution across multiple stakeholders
Good business understanding - connecting customer goals, operational execution, and long-term account success
Strong technical orientation and comfort working closely with Product and Engineering teams on large-scale AI or tech-enabled deployments
Excellent communication an

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