Assistant Manager Customer Operations (Guwahati)

Assistant Manager Customer Operations (Guwahati)

29 Aug
|
Vontier
|
Guwahati

29 Aug

Vontier

Guwahati

Responsibilities (List all)
1. Project Planning & Implementation
· Monitor all ongoing, pending, and outstanding implementation/rollout projects across the Northeast region.
· Maintain project-wise trackers covering status, BOM, material availability, contractor readiness, installation, commissioning, invoicing, and payment status.
· Prepare and validate Bill of Materials (BOMs) in coordination with internal teams.
· Coordinate with Stores, Logistics, and Delivery teams to ensure timely availability and movement of project materials.
· Follow up with contractors to ensure civil, electrical, and site readiness before deployment of FSEs.
· Validate site readiness and identify gaps that may impact installation or commissioning timelines.
· Prepare installation schedules and coordinate deployment of FSEs for installation, commissioning, and power-on activities.
· Ensure effective coordination among contractors, FSEs, and customers during project implementation.
· Monitor project progress against committed timelines and escalate delays or critical issues proactively.




· Coordinate with relevant stakeholders to resolve technical, material, manpower, and site-readiness issues.
2. Commissioning & Project Closure
· Follow up with FSEs and project teams to ensure timely completion of installation and commissioning activities.
· Collect and verify commissioning reports, completion reports, installation reports, and other required project documents.
· Ensure all mandatory documentation is complete and accurate before initiating billing.
· Maintain project closure records and track projects pending closure due to documentation or execution gaps.
· Coordinate with customers and internal teams for project acceptance and closure confirmation.
3. Billing & Invoice Management
· Prepare and coordinate project invoices based on completed work and customer requirements.
· Verify supporting documents required for invoice submission.
· Upload and track invoices through customer portals suc

📌 Assistant Manager Customer Operations (Guwahati)
🏢 Vontier
📍 Guwahati

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