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The Senior Associate IT Technical Support Engineer is a developing subject matter expert, responsible for providing a service to internal clients to ensure that the IT infrastructure and systems remain operational.

This role proactively identifies, investigates, and resolves technical incidents and problems and restoring service to clients by ensuring these incidents are managed to resolution.

Key responsibilities:
Supports with undertaking regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensures that the software is installed and configured in line with business requirements.
Supports with proactively identifying problems, events, incidents, and errors prior to or when they occur.




Fosters valuable relationships with all stakeholders including vendors, carriers, and colleagues.
Resolves calls and identifies the root cause of incidents, events, and problems to ensure proactive future management.
Supports with ensuing the efficient and comprehensive resolution of incidents, problems, events, and requests.
Reports and escalates unresolved issues to next level Engineers and/or 3rd party vendors.
Provides continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by standard procedures.
Proactively support the service desk by receiving calls and incidents, problems, requests, and events when required.
Supports with ensuring the resolution and recovery of an incident in line with the relevant processes and service level agreements.
Updates incidents, requests, problems, and/or events with progress and resolution details.
Performs any o

📌 IT Technical Support Engineer (Chennai)
🏢 NTT
📍 Chennai